Can Renaming a Product Shift Quality Perceptions and Drive Sales?
In competitive markets, perceived quality can be just as influential as actual quality—particularly in the business-to-business sector, where decisions are often made before the product is even used. Brand names play a critical role in shaping expectations, influencing customer choices and sales outcomes.
For companies with multiple offerings—especially when quality levels vary—the right name can elevate or confuse perceptions. This article explores how product naming impacts perceived quality and brand performance, particularly in situations where the customer’s view of product hierarchy doesn’t align with actual quality. We’ll also examine how strategic renaming can correct these misperceptions and improve commercial results. (Greenbook AMA NY Article)